What's New 
Stop solving problems your team should solve
Someone brings you a problem, and you solve it. It feels productive—problem arrives, solution departs. But every problem you solve is a problem your team didn’t learn to solve themselves. Managers who solve too many problems create dependent teams and overwhelmed managers. Recognize the pattern If your team’s default response to difficulty is bringing it... View Article
Build a reputation that opens doors
Your reputation arrives before you do. It shapes which opportunities you hear about, how your ideas are received, and whether people want to work with you. Yet most people let their reputation happen to them rather than building it intentionally. A good reputation is a career asset worth cultivating. Decide what you want to be... View Article
Structure interviews to reduce bias
Unstructured interviews feel natural and conversational. They’re also notoriously unreliable, allowing bias to creep into hiring decisions disguised as gut instinct. Structure doesn’t make interviews robotic—it makes them fairer and more predictive. Ask the same questions in the same order When every candidate answers different questions, you’re not comparing apples to apples. Consistent questions create... View Article
Set expectations people actually understand
You thought you were clear. They thought they understood. But the work that came back wasn’t what you wanted, and neither of you knows exactly where communication broke down. Expectations that seem clear in your head often arrive muddled in someone else’s. Clarity requires more than stating what you want. Be specific about what success... View Article
Manage the employee who does just enough to avoid discipline
They’re not failing—not quite. They meet the minimum requirements, never cross the line into clearly unacceptable performance, and somehow always do just enough to stay out of trouble. But they’re nowhere near what they could contribute. Managing employees who strategically underperform without technically failing is one of management’s more frustrating challenges. Recognize the pattern These... View Article
Tools 
The EmployeeProblem Solver
This convenient resource helps you figure out the best way to handle more than 160 common situations so they don't turn into long-term managerial headaches.
Manager's TrainingLibrary
Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.
MultimediaTraining
Learn the easy way with a trove of video and audio recordings exclusive to the issues you face.
