What's New
Make decisions stick when people keep relitigating them
The decision was made. Everyone agreed—or at least stopped arguing. Then in the next meeting, the same debate resurfaces. And the next. Progress stalls because the team won’t move past choices already finalized. Breaking this cycle requires understanding why it happens and establishing norms that prevent it. Diagnose why decisions keep reopening Sometimes people didn’t... View Article
Recover after being blindsided in a meeting
You’re in a meeting when someone drops unexpected criticism, contradicts something you said publicly, or reveals information that makes you look bad. The surprise hits before you can compose yourself. How you handle the next few minutes—and the hours after—determines whether this becomes a temporary embarrassment or lasting damage. Buy time without looking evasive Your... View Article
Spot the candidate who interviews well but won’t perform
Some candidates are simply better at interviews than at jobs. They give compelling answers, project confidence, and leave you impressed—then disappoint once hired. Learning to identify this pattern before extending an offer saves months of frustration and the costs of a bad hire. Trust behavior over narrative What candidates say they did matters less than... View Article
Manage the employee who does good work slowly
The work is excellent when it finally arrives. Every deliverable is thorough, polished, and thoughtful. The problem is the timeline—everything takes longer than it should. This employee isn’t underperforming in quality. They’re underperforming in speed. Addressing it requires understanding why while still holding them accountable for results. Identify the root cause Slowness can stem from... View Article
Handle the employee who badmouths you to coworkers
Word gets back to you: an employee has been complaining about you to colleagues. They question your decisions, mock your management style, or undermine your credibility behind your back. This behavior poisons team dynamics and challenges your authority. Ignoring it allows the problem to spread. Addressing it requires balancing firmness with fairness. Verify before acting... View Article
Tools
The Employee Problem Solver
This convenient resource helps you figure out the best way to handle more than 160 common situations so they don't turn into long-term managerial headaches.
Manager's Training Library
Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.
Multimedia Training
Learn the easy way with a trove of video and audio recordings exclusive to the issues you face.
Hiring Toolkit
Job Descriptions, Interview Questions & Exemption tests for 200+ positions
