What's New 
Make your one-on-ones actually useful
Your calendar says you have one-on-ones, but they often feel like a waste of time—status updates that could have been emails, awkward silences, or shallow check-ins that never go anywhere meaningful. Effective one-on-ones require intention from both parties and a structure that makes good use of limited time. Let them own the agenda One-on-ones should... View Article
Build influence without formal authority
You need things from people who don’t report to you. Cross-functional projects, matrix organizations, dotted-line relationships—modern work constantly requires influencing people you can’t direct. Influence without authority depends on relationships, credibility, and the ability to align interests. Build relationships before you need them Influence flows more easily through established relationships. Investing in connections before you... View Article
Compete for candidates when you can’t match the highest offer
You’ve found a great candidate, but they have other offers—and yours isn’t the highest. You can’t match the salary. Walking away feels wrong, but overpaying creates problems. How do you compete? Winning candidates on factors beyond pay requires knowing what else you have to offer and presenting it compellingly. Understand what they actually value Not... View Article
Set metrics that drive the right behavior
What gets measured gets managed—and sometimes manipulated. The metrics you choose shape behavior, but poorly chosen metrics create perverse incentives. People hit the numbers while missing the point. Effective metrics align individual behavior with organizational goals without creating unintended consequences. Start with the outcome you actually want Before choosing metrics, be clear about what success... View Article
Manage someone out without destroying their confidence
You’ve concluded that this person isn’t right for the role. The decision is made—now you need to execute the transition in a way that’s humane. They’re leaving either way, but how they leave affects their next chapter. Managing someone out with dignity requires honesty without brutality, and clarity without cruelty. Be honest about why without... View Article
Tools 
The EmployeeProblem Solver
This convenient resource helps you figure out the best way to handle more than 160 common situations so they don't turn into long-term managerial headaches.
Manager's TrainingLibrary
Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.
MultimediaTraining
Learn the easy way with a trove of video and audio recordings exclusive to the issues you face.
