What's New 
Manage projects when you don’t control all the resources
You're accountable for delivering results, but the people and resources you need don't report to you. Other teams have their own priorities. Shared resources get pulled in multiple directions. You...
Recover professionally from a visible mistake
You made an error that others noticed—maybe many others. A project failed, a presentation went badly, a decision proved wrong, or you said something you shouldn't have. The mistake is...
Sell the role to candidates without overselling it
You need to attract strong candidates, which means presenting the opportunity compellingly. But overselling creates problems—people who join based on inflated expectations leave when reality doesn't match, and your credibility...
Write performance reviews that actually help people grow
Performance review season arrives and everyone goes through the motions. Managers write vague summaries, employees skim them, and nothing much changes. The process consumes time without producing development. Reviews that...
Manage the employee who’s compliant but clearly checked out
They show up. They do what's asked. They don't cause problems. But the engagement is gone—they're going through the motions without any real investment in the work or the team....
Tools 
The EmployeeProblem Solver
This convenient resource helps you figure out the best way to handle more than 160 common situations so they don't turn into long-term managerial headaches.
Manager's TrainingLibrary
Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.
MultimediaTraining
Learn the easy way with a trove of video and audio recordings exclusive to the issues you face.
